Support Services


Protect your investment in Datacard software

All Datacard software receives a standard 90 day warranty, which ensures that the product is free from media defects. However, if you want to protect your software investment for the long term, the best way to do that is with a software maintenance agreement (SMA) . Software maintenance agreements (SMAs) are designed to maximize your investment in Datacard® software products. SMAs provide you with the technical resources, development and engineering assistance, and product updates you need for a successful card program.

SMAs help ensure that you are working with the most advanced, robust and easy-to-use version of any software package. The annual agreement includes all of the following services:

  • Unlimited technical phone support
  • 24 X 7 Customer Care Center
  • Access to software support specialists
  • Service packs and software updates
  • Software upgrades (includes new versions and product enhancements)
  • Access to an online database of software drivers and technical tips

SMAs provide these services at a lower cost than if each one were purchased separately. Without an SMA, software technical support and all product enhancements are only available at an hourly or per incident rate.

Get local service and support for your Datacard products

Yes, Datacard has a service presence in over 120 countries around the world. Datacard direct service technicians and Authorized Service Providers have been factory trained and certified to service your products with genuine Datacard parts. Datacard service providers have the training and resources to ensure that your software and hardware are operating at peak efficiency and performance. Maintenance contracts and per call support are available through our local providers.

Please contact us to learn more about this service and to find out if it is available in your area.