Warranty Services

Warranty Extensions or Upgrades on Datacard Desktop Printers

Depot repair services offer an easy, cost-effective way to address issues that cannot be resolved through traditional technical phone support. During the warranty period on your desktop printer, standard depot repair is provided for the length of your warranty, in order to address any issues you may encounter.

If your Datacard card printing system does require repair, our Depot Service Center can help ensure the most efficient, convenient service with minimal downtime. To begin, a technical phone support specialist will assist you in troubleshooting your issue over the phone. If repair is necessary, we arrange for fast repair and return of your system, and all repairs include a 90-day warranty.

If you determine that you would like to extend the length of your standard warranty or would like to upgrade it to another level of depot support, the following options are available:

	Standard Depot	Rapid Replacement Depot
Datacard desktop printer warranty	Yes	Upgrade option
Toll-free, 24/7 access to customer support	Yes	Yes
Technical phone support for hardware	Yes	Yes
Turnaround time from failed printer receipt	5 business days	Next day (Excluding weekends and holidays)
Return shipment method	Ground	Air