Warranty Services
Can I extend or upgrade the warranty on my Datacard desktop printer?
Depot repair services offer an easy, cost-effective way to address issues that cannot be resolved through traditional technical phone support. During the warranty period on your desktop printer, standard depot repair is provided for the length of your warranty, in order to address any issues you may encounter.
If your Datacard card printing system does require repair, our Depot Service Center can help ensure the most efficient, convenient service with minimal downtime. To begin, a technical phone support specialist will assist you in troubleshooting your issue over the phone. If repair is necessary, we arrange for the pickup, repair/replacement and return of your equipment, and all repairs include a 90-day warranty.
If you determine that you would like to extend the length of your standard warranty or would like to upgrade it to another level of depot support, a variety of options are available:
Standard Depot |
Rapid DepotSM |
Rapid Replacement Depot |
Custom Depot |
|
|---|---|---|---|---|
| Datacard desktop printer warranty | Yes |
Upgrade option |
Upgrade option |
Upgrade option |
| Toll-free, 24/7 access to customer care center | Yes |
Yes |
Yes |
Yes |
| Technical phone support for hardware | Yes |
Yes |
Yes |
Yes |
| Turnaround time from failed printer receipt | 5 business days |
5 business days |
Next day (Excluding weekends and holidays) |
Customized
to meet your needs |
| Return shipment method | Ground |
Ground |
Air |
Customized
to meet your needs |
| "Loaner" printer provided? | No |
Yes |
No |
Customized
to meet your needs |
Please contact us to learn more about this service and to find out if it is available in your area.