Datacard® Tru™ Photo Solutions
Please contact the sales and service provider in your geographic area to help you with your technical questions.
Click
here
to locate your Datacard sales and service representative.
For immediate assistance Datacard has Customer Support Centers that are available to serve customers in the Americas, EMEA, and Asia Pacific regions. We will be able to provide you with the authorized service provider nearest you.
- Americas +1 800.328.3996 or +1 952.988.2316
- EMEA (Europe, Middle East, Africa) +44 1489555627
- Asia Pacific +852 2821 0121
Updated 7/16/2010
If you are using ID Works, IDCentre, or WebID and would like to incorporate
facial capture functionality with 1 of 11 Canon® DSLR camera models, download
and run the attached file. This software plug-in will interface with one of the
Canon DSLR cameras listed below.
- Canon EOS-1D Mark III
- Canon EOS 40D
- Canon EOS-1Ds Mark III
- Canon EOS 450D/Rebel XSi
- * Canon EOS
1000D/Rebel XS
- Canon EOS 5D Mark II
- Canon EOS 50D
- * Canon EOS
500D/Rebel T1i
- Canon EOS 7D
- Canon EOS-1D Mark IV
- * Canon EOS
550D/Rebel T2i
* These cameras have been tested by Datacard.
Datacard supports the use of DSLR-1 camera plug-in software with the
following applications:
- Datacard ID Works® v6.5
- Datacard ID Works® v5.1 with Service Pack 1 applied
- Datacard IDCentre™ v6.5
- Datacard IDCentre™ v5.2
- Datacard WebID™ Workstation v6 or later
Operating systems supported by the applications listed above are supported by
the DSLR-1 camera plug-in with the following exceptions:
- Windows 2000 is not supported by the camera plug-in.
- Windows XP 64-bit is not supported by the camera plug-in.
Updated 8/11/2008
Before installing the upgrade, make sure you have the following:
- Datacard® Tru™ Photo software (any version)
- Canon® G9 or SX100 IS digital camera
- Datacard® ID Works® software v5.x or v6.x for use with Windows 2000 or
XP
or
- Datacard® ID Works® software v6.5 for use with Windows 2000, XP or Vista
Updated 10/30/2007
The Tru Photo Software Service Pack 1 only affects customers using:
- Tru Photo v6.0 [build 6.0.723]
- Tru Photo v6.1 [build 6.1.802]
- Tru Photo v6.1 SP-350 communication loss deviation [build 6.1.809]
This Service Pack addresses the following issues:
- Olympus® SP-350 or FE-130 camera lens does not always retract
- Olympus® SP-350 or FE-130 camera looses communication
Updated 10/14/2005
Licensed users of Tru Photo Solutions software can download this service pack.
Datacard Group is pleased to announce a service pack for users of Datacard® Tru™ Photo Solutions software. This service pack only affects customers using Tru Photo software v4.2 or v4.3 running on Microsoft® Windows® XP operating system. The Tru Photo Solutions - Service Pack 1 includes the following fixes/improvements:
- Ewatch Error
- Response to Serious Camera Error
- Rotating the Camera Error
....more information
Note: Customers using JPEG 2000 image coding system for photo storage and Datacard® ID Works® identification software v4.x will also need to install SP1_JPEG2K files. Please refer to the instructions below.
If you are using Datacard® ID Works® identification software v5.x, do not install the SP1_JPEG2K files.
Click
here to download Tru Photo Solutions--SP1_JPEG2K zip file (1.7 MB)
SP1_JPEG2K Instructions
1. Shut down all ID Works software applications.
2. Using Microsoft® Windows Explorer, open the application bin directory. (Default directory C:\Program Files\Datacard\Bin)
3. Unzip the attached files into the application bin directory. Answer yes to any overwrite questions you might be asked.
