Voice of Our Customers

“We chose CardWizard® instant issue technology because of its user-friendly process. We found the system provided additional speed over our initial program. It has reduced the instant issue process by several minutes and minimizes the possibilities for data entry errors. This is because CardWizard® seamlessly integrates into our host application and updates our network automatically. We place high value on its superior security and reporting systems. Plus, their service and support is extremely strong.”
- Paul Meade, Vice President in Charge of Internet Banking, Service Credit Union

“As the only financial institution in our area offering instant issuance, we are providing our customers with convenience and security they can’t find anywhere else, which is a great competitive advantage for us. We believe that going above and beyond for our customers is what we do best, and CardWizard® instant issuance program allows us to do just that. Their technology is a great account attraction and retention tool, attributing to our customer loyalty.”
- Donna Wieber, Senior Vice President, Deposit Account Services Manager, Commonwealth Bank & Trust Company

“Instant issuance of debit cards is the next-generation of banking technology. We selected CardWizard® because they have an overall technology and pricing package that meets our needs. Partnering with them and offering instant issuance solves the problem of customers not having to wait a typical seven to 10 business days to receive a card in the mail. Now, our customers receive a Visa debit card instantly and can use it right away, thus increasing activation rates and allowing us an advantage of superior customer service to our customers, which is our primary goal.”
- John Soper, President, Citizen Commerce National Bank

“Offering an instant issuance debit card program allows Mountain America to offer a unique and unmatched service to our members. We are pleased with how well the system has integrated into our host and network environments making the instant issue and re-PIN process easy, fast, reliable and secure. Due to the success of this offering, we look forward to adding more instant issue systems as we open new branches throughout the state.”
- Tony Rasmussen, Senior Vice President of eServices, Mountain America Credit Union

“With instant issuance software, colleges now have the option to instantly issue a Visa check card and student ID on one card from the card office that sits directly on-campus. Students can use this card anywhere Visa debit cards are accepted and present it exactly as they would a regular debit card, in addition to all the on-campus benefits they receive with the card.”
- Temple Richardson, Vice President and Campus Card Relationship Manager, Wachovia Bank

“As we thoroughly researched different instant issuance vendors, CardWizard® rose to the top of the list because of its excellent reputation, strong referrals, and software superiority. The software has delivered an extremely reliable solution with a detailed reporting system that seamlessly integrated with our existing infrastructure.”
- Benson Bolling, Director of Business and Card Services, Alabama Credit Union.

“Because the system architecture minimizes the amount of software and equipment located at each branch, most support is handled at our central location. This reduces our ongoing support costs and was a key factor in our selection. As we add new branches, the CardWizard® software can scale with us, making it easy and cost effective to expand our technology and still offer our members the same great service.”
– Tom Marlowe, Director of Technical Operations, Desert Schools Federal Credit Union

“Our decision to go with CardWizard® proved to be the right one. The applications are user friendly, reliable and we realized immediate efficiencies in the software and process compared to our prior PIN selection vendor. Not having to swipe approval cards to have dual control during the application process simplifies instant issue. The CardWizard® software was effortlessly integrated into our system, making staff and administration buy-in easy.”
– Susan Chesnut, Director of Card Services, Desert Schools Federal Credit Union

“After conducting a detailed review of suppliers, we chose CardWizard® due to their extensive global experience and the close match of their solutions to our requirements. The key factor that drove our choice was ease of integration with our core banking platforms across multiple channels.”
– John Loomis, CIO, Arab National Bank