A card jam occurs when the card does not reach the proper position for the next action, such as printing or ejecting the card. You usually can resolve the error by pressing the User button so that the printer displays Ready. If the error persists, do the following to remove the card from the printer.
- Open the printer.
- Remove the print ribbon cartridge.
- Turn the manual advance knob to move the jammed card until it is accessible from the rollers or exits into the output hopper.
- Remove the card.
- Replace the ribbon cartridge and close the printer.
- Press the User button on the printer or click Retry in the PC message.